Shopping: Returning and Exchanging Items in China

Updated on December 27, 2022

Do you like shopping? Have you ever gotten into a situation when you had to return/exchange something you bought earlier?

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Well, if you live in China, it’s quite likely that you’ll run into such situations. For example, you’ll buy something on Taobao (or Jingdong), and after you receive the package, you’ll want to return the package (for whatever the reason).

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Welcome to Ming Mandarin’s free online Mandarin Chinese lessons. In this lesson, let’s learn some basic phrases to returning and exchanging items that you earlier purchased (online or offline).

Let’s go through a few example words and sentences for returning and exchanging items in China.

Shopping Vocabulary for Returning and Exchanging Items in China

Shopping receipt	gòuwù xiǎopiào	购物小票
Return and exchanges	tuì huàn	退换
Return	tuì	退
Exchange	huàn	换
Refund	tuì kuǎn	退款
Store credit	diàn nèi chǔzhíkǎ	店内储值卡
Quality issue	zhìliàng wèntí	质量问题
Damage/defect	xiá cī	瑕疵

Shopping Phrases for Returning and Exchanging Items in China

I need to return this.	Wǒ yào tuìhuò.	我要退货。
You can exchange or return the item within 30 days as long as you have the shopping receipt.	Kěyǐ zài 30 tiān nèi tuìhuàn.Bìxū dài zhe gòuwù xiǎopiào.	可以在30天内退换。必须带着购物小票。
I've lost the receipt.	Wǒ bǎ gòuwù xiǎopiào nòng diū le.	我把购物小票弄丢了。
No cash refunds. Store credit only.	Bú tuì xiànjīn ，zhī néng huàn chéng chǔzhíkǎ 。	不退现金，只能换成储值卡。
I want to exchange this coat for a larger size.	Zhè jiàn wàitào wǒ xiǎng huàn dà yī hào de.	这件外套我想换大一号的。

Let me know your inputs in the comments.

Happy shopping in China!